Regardless I did finally receive my package in the mail. Upon opening it however I found only one skirt!!! Another disappointment with this company! I am very happy with the make of this skirt and their sizing is pretty spot on....my biggest worry with ordering online is the gamble about the best fit...but I was impressed with this one! The other skirt I ordered will be a size bigger so I'm hoping it will work just fine :) This skirt is very comfortable and you don't even feel like you are wearing a pencil skirt!
Will I order again? MAYBE! as I said my first impression was not the best one but the customer service has been really nice....sooo maybe!
I'm still waiting for my second skirt...I emailed them 10 days ago and still haven't received notice that my order was filled or shipped. I emailed again 3 days ago and was told they are restocking and it will get shipped out...fingers crossed!
I am glad to have this skirt in my closet!
Heidi
I was not asked to give a review neither was I compensated to do so. All opinions expressed are my very own!
I love Jade Mackenzie clothes. They do have issues with shipping some of my things as well. There is room for improvement on the business part but their clothes are simply amazing!
ReplyDeleteI honestly don't know how Jade Mackenzie stays in business. I ordered some skirts in October, 2017 and several months later I still did not have my skirts. I e-mailed them and asked for a refund. I had to e-mail them several times just to get a refund. They definitely should not do pre-orders. I decided to give them another try and ordered something in July. I just received an e-mail stating that my item wouldn't be shipped until September. Seriously?!? I will NEVER order from them again.
ReplyDeleteSame thing happened to me. They take your money as soon as you order. But it's been 5 weeks and still no skirts.
DeleteI've had a pre-order since July 2018. Still have not received my order. Now they have stated that it will take another 3 weeks. I received an email telling me that if I email them again before the 3 weeks time frame I will get the same information they emailed me today because they are busy and need to concentrate on their shipping and basically not waste their time responding to emails. Very insensitive. I actually emailed them how they made me feel. They stated that was not their intention to give me that impression. Just didn't get a good feeling. I was really thinking of carrying their product in my store but not sure now since it takes so long to get an item shipped to you. Would make clients upset. I really like the look of their fashions. Something to really pray about.
ReplyDeleteI am very disappointed with the Riley skirts. I ordered 4 of them for my daughter for college and pantylines are ridiculous with these skirts!! They have no return policy either. You have to pay yourself to ship it back and get store credit! Not happy! Not good business to not give a refund.
ReplyDeleteI will post this every where I can.. Horrible, horrible experience. I placed an order on Aug 8 for $64 and paid in full and never got any merchandise. I've been talked to disrespectful and put off every week. The owner called me and personally apologized and promised to resolve the issue with my order, never happened. Now they are claiming I was refunded and pretty much told me I'm a horrible person in an email, because I demanded my money back, and its Sept 24. My bank is filing a fraud dispute in the morning. The money has not been refunded to my bank account. I'm going in and showing the emails and providing proof of their lies stating they refunded it. I've already posted on the BBB, but check that out when you can because MANY people already posted on there the same situation. I've shared my story on FB and people are sharing it. I will get my money back if I have to take further steps. I will not be another victim of this theiving business. The only thing that will stop me is if my money is in my account in the morning before I start the procedures. They stole from the wrong person this time.
ReplyDeleteDecember 2019: DO NOT ORDER from Jade Mackenzie! I wish that I had done the research prior to ordering, but I figured this particular company would perform on a professional level. It has not.
ReplyDeleteNov 19th: I paid for My Order #3566 for in-stock items.
Nov 20th: Customer Care emails stating that the product was being freighted to JM.
Nov 30th: I email JM asking my expected delivery date as my order does not indicate a tracking number. JM's response: Due to the Thanksgiving Week all shipping will continue the week of Dec 2nd.
Dec 2nd: I ask -again- for my expected delivery date and a tracking number. JM's response: All shipping will continue the week of Dec 2nd.
Dec 6th: Order #3566 has not been updated with a tracking number nor as fulfilled. I sent yet another email message and did not receive a response.
Dec 7th: I started reading reviews on various websites and I'm extremely disappointed. There are many -I do mean many- customers with horror stories at every level of Jade Mackenzie.
I hope this review is helpful to someone. Do Not Buy from Jade Mackenzie.
I ordered November 9 and still haven't received my dress. I email and keep getting told "next week". I was told March 6 that it would be shipped on March 9. Now they said today (March 19) that they are closed until March 30 because of Covid-19. Just another excuse.... Run as far away from them as you can get. They are quick to take your money and they send NOTHING in return but excuses.
ReplyDeleteDO NOT ORDER FROM JADEMACKENZIEAPPAREL!! NOT UNLESS YOU DON'T MIND GIVING YOUR MONEY AWAY. IT IS A HUGE HASSLE TO GET A REFUND ON ITEMS THEY CAN'T FULFILL. IM STILL IN PROCESS OF GETTING MY MONEY BACK AND IT WILL BE SIX MONTHS ON JUNE 8TH. IT'S SAD THAT THEY DEGRADE YOU TOO. CRAZY AND MIND BLOWING
ReplyDeleteOne year after placing an order. NO Product. NO refund. Lots of excuses... Unprofessional and rude.
ReplyDeleteThey represent themselves as a humble, modest company to attract certain buyers, but they are not. Public reviews show they have outright stolen from many people and then expect people to beg, plead and grovel for a refund. They are stealing funds and when they do return funds, it is as if they have received no-interest loan. I cannot, and will not, stand for this. Stand against this evil practice to help yourself and others.
ReplyDeleteI am disguisted that they market to a modest, faithful community and then steal from them!!. *** Read BBB & public reviews *** They delete negative reviews from their website show it only shows positive reviews by deception ***
ReplyDeleteI encourage everyone who has encountered theft to pursue the matter through formal complaints to the BBB, FTC, Attorney General, Prosecuter,'s office & state and federal oversight agencies. Also share experiences publicly to warn other potential buyers. Protect yourself and other women.
Hard to even give this company a 1 in order to leave a review. They truly do not even deserve 1 star. Please stay away from ordering unless you want a horrible headache. Unfortunately, they have empty promises, and you end up waiting MONTHS for your order...if it ever comes. Then if you bring up the fact you would like a refund, they get very RUDE and treat you extremely poorly. Also, they do not even have the courtesy of a true apology!! I have never ever been treated so terrible by a company. Truly a disappointment. STAY AWAY!!!!
ReplyDelete